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Anonymized engagement

Customer Support Agent System

SaaS Company|Technology

Context

Support team overwhelmed with repetitive queries

Solution

Designed multi-agent system with RAG and human escalation

Architecture

Architecture diagram placeholder

(System architecture visualization would go here)

Outcome

60% of queries resolved automatically, NPS improved by 25 points

Tech Stack

TypeScript
LangChain
OpenAI
Supabase
Vercel

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